Privacy Policy for Wsolet
Effective Date: August 5, 2025
This Privacy Policy outlines how Wsolet collects, uses, shares, and protects your personal data when you use our platform. By using Wsolet, you agree to the terms outlined in this Privacy Policy.
1. Introduction
Wsolet provides a multi-service delivery and shopping platform enabling users to order food, groceries, electronics, and more via our mobile application or website.
We are committed to protecting your privacy and complying with data protection regulations applicable in Lebanon.
2. Data We Collect
We collect the following categories of personal data:
a. Information You Provide Directly
•    Full name
•    Mobile number
•    Email address
•    Delivery address
•    Payment method (tokenized card information via payment gateway)
•    Profile photo (optional)
•    Feedback and support requests
b. Automatically Collected Data
•    Device information (type, OS, IP address)
•    Location (if permission granted)
•    Usage data (app features used, time spent, errors)
•    Cookies and similar tracking technologies
3. How We Use Your Data
We use your data to:
•    Deliver orders and services
•    Facilitate secure payments
•    Improve platform functionality
•    Offer customer support
•    Notify you of updates, promotions, and relevant offers
•    Ensure platform security and fraud prevention
•    Conduct analytics and business intelligence
4. Data Sharing and Disclosure
We may share your data with:
•    Vendors and Partners: Delivery drivers, restaurants, stores, and service providers who fulfill your orders.
•    Payment Providers: To process transactions securely.
•    Analytics Services: To understand usage patterns and improve services.
•    Government Authorities: Where required by law or regulation.
•    Affiliates and Group Companies: For joint marketing and operational purposes.
We do not sell your personal data to third parties.
5. Cookies and Tracking
We use cookies and similar technologies to:
•    Maintain your session
•    Remember your preferences
•    Analyze traffic and usage
•    Personalize your experience
You may control cookies through your browser settings.
6. Data Retention
We retain your data for as long as:
•    You maintain an account with us
•    It is necessary to fulfill the purposes outlined in this policy
•    Required by applicable laws or contractual obligations
We delete or anonymize data once it is no longer needed.
7. Data Security
We implement industry-standard security measures to protect your data, including:
•    SSL encryption
•    Secure cloud infrastructure
•    Role-based access controls
•    Regular audits and vulnerability scans
8. Your Rights
Depending on your jurisdiction, you may have the right to:
•    Access your data
•    Correct inaccuracies
•    Delete your data
•    Withdraw consent
•    Object to certain uses
•    Request data portability
To exercise your rights, please contact us at [privacy@wsolet.com].
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us personal data, contact us for removal.
10. International Transfers
Some of your data may be processed in data centers outside your country. We ensure appropriate safeguards are in place for international data transfers, in compliance with applicable data protection laws.
11. Changes to this Privacy Policy
We may update this policy periodically. Material changes will be communicated via app notification, email, or through our website.
Last updated: August 5, 2025
12. Contact Us
If you have any questions, concerns, or requests, please contact us at:
Wsolet Privacy Office
Email: privacy@wsolet.com